Effective date: July 4, 2026
FX Logistics ("we", "us", "our") operates the freight tracking and booking platform at fxlogisticsservices.com. We are a logistics services company headquartered in the United States. For privacy-related questions, contact us at info@fxlogisticsservices.com.
Information you provide: When you create an account, book a shipment, or contact support, we collect your full name, email address, and shipment details including sender and recipient names, addresses, and package information. This information is necessary to provide our services.
Information collected automatically: We collect your IP address for security and abuse prevention purposes. We do not use cookies for advertising, behavioral tracking, or profiling. We do not collect payment card information. Payments, where applicable, are handled by PCI-compliant third-party processors.
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We do not use your information for advertising or marketing to third parties.
To operate our platform, we share limited data with trusted third-party service providers who process data on our behalf. These providers are contractually required to handle your data securely and only for the purposes we specify. The categories of providers we use include:
We do not disclose the specific technology vendors we use, as this information is considered confidential business infrastructure. If you have specific data processing concerns, contact us directly.
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls that restrict data access to authorized personnel only, and row-level security policies on our database to ensure users can only access their own data.
No method of transmission over the internet or electronic storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected users in accordance with applicable law.
We retain your account information for as long as your account remains active. Shipment and booking records may be retained for up to 7 years for legal, tax, and compliance purposes even after account deletion. IP addresses collected for security purposes are retained for no longer than 90 days.
You may request deletion of your account and associated personal data at any time from the Settings page in your dashboard, or by emailing us. We will process deletion requests within 30 days, subject to retention obligations noted above.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, email us at info@fxlogisticsservices.com. We will respond within 30 days.
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information. You have the right to know what personal information we collect and how it is used, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your privacy rights.
To submit a CCPA request, contact us at info@fxlogisticsservices.com. We will verify your identity before processing your request.
Our platform is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
We may update this policy periodically. We will notify registered users of material changes by email at least 14 days before the changes take effect. The effective date at the top of this page reflects when the current version was last updated. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
FX Logistics: Privacy Inquiries
Email: info@fxlogisticsservices.com
Website: fxlogisticsservices.com